1. Who We Are
We are Vorbixs Yoga Gear (“we” / “us”) and operate the Vorbixs.com website, as well as our network of yoga gear and accessories sales.

We are registered in the United States and our registered office is located at:

Vorbixs Yoga Gear
456 Serenity Blvd,
Austin, TX 78701,
United States

We act as the Data Controller for your personal data and are committed to protecting your privacy. You can contact us at: support@vorbixs.com or via phone at +1 (512) 555-1234.

The legal frameworks that govern how we protect your personal information include:

  1. For US residents: Applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA).

  2. For residents of other countries: Your local data protection laws will apply.

2. What Is This Privacy Notice?
This notice explains how Vorbixs collects, uses, stores, and protects your personal data when you interact with our services — whether browsing our website, shopping for yoga products, contacting customer support, or engaging through other channels.

3. What Personal Data We Collect and When
We may collect the following categories of personal information:

  1. Name, email address, date of birth, and gender

  2. Phone number(s)

  3. Purchase and transaction history

  4. Customer service interactions (calls may be recorded)

  5. Website visit activity and device/browser information

  6. Product reviews and survey responses

  7. Billing and delivery addresses

  8. Shopping preferences and interests

  9. IP address and cookies data

  10. Any other information you voluntarily provide to us

We collect this information when you:

  1. Register, browse, or shop via our website

  2. Contact customer service by phone, email, or online forms

  3. Submit reviews or participate in surveys or events

  4. Purchase products or gift cards

  5. Authorize third parties to share your information with us

4. How We Use Your Personal Data
Your personal data may be used for the following purposes:

  1. To personalise your shopping experience, including offering relevant promotions and recommendations

  2. To process orders, payments, returns, and refunds

  3. To detect and prevent fraudulent or unauthorized activity

  4. To respond to your questions, complaints, or requests

  5. For analytics and to improve our website, products, and services

  6. To enable trusted third-party service providers to assist us (e.g., logistics, marketing), based on your preferences

  7. To send marketing communications where you have consented or where we have a lawful basis

  8. To manage competitions, events, and customer relationships

5. Legal Basis for Processing Your Data
We rely on the following lawful bases under data protection law:

  1. Consent: Where you have given explicit consent (for example, for marketing emails).

  2. Contractual necessity: To fulfill orders and provide the services you request.

  3. Legal obligations: Where required to comply with laws or regulations.

  4. Legitimate interests: Where we have a valid business reason to use your data without adversely impacting your rights.